About us
- Orlando
- (615) 207 4347
We’re a well-established Vacation Rental Management Service.
For short-term vacation rental management services for landlords in the Orlando area of the ‘Sunshine State’, we are the preferred choice. We also have a matching presence across the UK for commercial and residential landlords.
Our business has been built entirely on customer satisfaction and retention. Our team of skilled and dedicated property professionals specialise in property management and work tirelessly to keep both landlords (you) and (your) guests happy.
Happy guests give you fewer headaches and accept reasonable prices. They don’t automatically seek out the lowest cost rentals, and they look after your vacation homes while they are there. They also come back regularly, without you needing to hustle them or hand out high-cost marketing incentives and commissions to the agencies.
We are committed to providing a tailored service to each guest, and to you, our landlord and property owner clients. This sets us apart from other managing agents. We combine professionalism with a personal touch, offering transparent, friendly, and reliable management solutions.
We provide sector-leading response times by phone, email, online, text message, or in-person, maintaining clear and effective communication throughout your interaction with us. It’s a cornerstone of our client-focused philosophy.
We’ve developed systems and procedures that exceed or surpass industry regulators’ requirements, best practices, and statutory obligations. By adhering to these standards, we consistently deliver exceptional service to you while maintaining full compliance with county, state, and city legislation.
Our specialist professional team, industry knowledge, and expertise, ensure you receive exceptional service, careful financial management, and maintenance of the highest standards.
To find out more about our services or simply seek advice, get in touch today.
Why Choose Us?
Here are a couple of examples of what Landlords experience with traditional agents…
“They have had 4 years of making incredible money…”
I asked my agent to increase rent on my property to the market rate. This is a rent2rent which I don’t want to be in. It’s run as an Airbnb.
They have come back saying they have made all these changes – redecorated, new carpets and carried out a major repair – but they chose not to tell me. I agree it is an enhancement because they feel they want to attract a certain type of client. Remember they chose to do all these things.
They have had 4 years of making incredible money and me renting it below market value and now when the base rate goes up, they are not happy and feel a £35 increase is more than reasonable. Should I agree to it, it would be £400-ish below the market rate.
Mine like other people’s mortgages have gone up by 10O’s of pounds and the rent doesn’t cover the mortgage.
Could I serve a section 21? Technically there isn’t a tenant living it full-time as it’s rented to a company who run an Airbnb within the property. So it could be easier.
Time to sell I feel.
I pay them close to £80,000 a year in management fees…
Hi. I’m s large portfolio Landlord and I’ve been having my properties managed by a corporate agent for some years. I pay them close to £80,000 a year in management fees and frankly of late they’ve been so bad that I’m taking more time managing them, than I am my properties.
With the market as it is, I could manage my own and the saving would help a great deal towards all of the costs we’re currently having as landlords.
Over the last two years I’ve made numerous complaints to the managing agents including one to the ombudsman (who are useless). I’ve broached this subject with the agent, and they’ve said they will want all the fees until the end of the contract in 2 years time.
I’m sure i read someone where that there has been a ruling that agents couldn’t do this when they wouldn’t be doing the work.
Does anyone have any experience of this? Btw, I do have management skills as I had my own agency for some years.
Meet our team
Your Dream Team
Meet Joshua.
Joshua is a Fellow of the Institute of Paralegals, a Chartered Manager (equivalent to a practical MBA), a Member of the Institute of Directors IoD), and is accredited by the UK’s National Registered Landlords Association (NRLA). He is also a member of the National Association of Residential Property Managers (NARPM) in the US.
Joshua has established himself as a well-seasoned and successful businessman and real estate professional. Joshua has set up and currently controls several UK businesses valued at more than £8 million ($9.6 million) and holds a profitable portfolio of properties worth over $6 million, including three commercial lettings and more than 20 residential properties in England.
Coupled with his entrepreneurial flair, Joshua has a parallel calling as a trained Psychotherapist and Registered Social Worker. He is an outstanding communicator at all levels and has a strong ‘hands on’ appreciation of social issues. His legal background includes child protection, family law, and property law, and he brings a unique commercial perspective to property rentals and management as a result. It’s very much a ‘people’ business…
Although he resides primarily in England, from where he manages and controls his commercial operations through a team of 25 staff, Joshua spends four to six months in the USA each year, with his time divided between interests in Florida, Nevada, and Tennessee.
Introducing Will.
As a fresh and dynamic force in the field, Will brings a wealth of real estate and short-term guest rental management skills and experience to the table.
Specializing in the vibrant market in and around Orlando, his expertise covers all aspects needed to deal with the challenges of successful guest rental operations. Will’s skills include ensuring that every property is meticulously presented, maintained, secured, and primed for guest occupancy.
He has a knack for quickly dealing with any operational issues, making sure the rentals are always ready and welcoming.
In Orlando’s dynamic short-term rental market, his technical ability sets him apart in the industry. Possessing outstanding communication and problem-solving skills, Will excels in guest relations. He handles bookings smoothly, addresses inquiries promptly, and resolves any potential issues swiftly to ensure a seamless, enjoyable experience for every guest.
In sum, Will’s unique skill set makes him an invaluable partner when it comes to managing your short-term rental in Orlando. He is your “man on the ground” should you experience any issues during your stay with us.
The best part? Our condo is just minutes from Orlando International Airport!
Our customer service team based in the UK support all our US operations too. They are available to you for enquiries by email or phone during UK office hours (9 am to 5 pm Monday to Friday). Please bear in mind UK (GMT) is 5 hours ahead of Florida (EST) when contacting.
Stephen – Finance and Compliance Manager
Stephen is a trained management accountant. He deals with all our financial issues and enforcement processes when things occasionally come off the rails. His current civilian career was preceded by a distinguished career in the British Army. As a retired Senior Infantry Warrant Officer (Military Veteran), he is also a very resourceful logistics and people manager.
Stephen has accrued over 30 years’ commercial experience in senior management and leadership positions across several business sectors. A freelance management consultant, he’s operated as a General Manager in wholesale warehousing and distribution (including sourcing commercial premises, transport, and logistics partners), Director of Finance for the largest textile manufacturing group in Europe, Head of HR (including recruitment and selection at all levels) and others.
A lifelong learner and experienced business coach, Stephen also has many years of experience in teaching, training, and mentoring others, particularly in business skills.
As a trained B2B Copywriter he’s created marketing materials, promotional copy, and website content for businesses in the education and training sectors and helped hundreds of fellow Armed Forces Veterans (more than 950 so far) successfully transition to their first civilian employment by writing their resumes – a distinct and separate category of copywriting.
Sarah - Property Manager
Sarah organises and manages repairs and maintenance, deals with guest issues, coordinates contractors and tradespeople, and ensures everything ‘gets done’ in sensible timeframes with minimal disruption.
Sarah has a strong background in Quality Assurance and Assessment, and in Education and Training. She fully understands the challenges, issues and frustrations facing landlords and guests in today’s demanding and highly regulated vacation rental property sector, so provides sound advice and guidance on process and procedure from both a practical and legal perspective to ensure we remain compliant and agile.
Liaising between guests, buyers, landlords, sellers, tradespeople, and local authorities is something in which Sarah takes great personal and professional pride.
Customer Service has always enthused her. “We’ve all been on the wrong end of poor customer service”, she says, “It’s unpleasant and unhelpful. But it’s also a great learning tool!”
Sarah keeps such unsatisfactory experiences at the forefront of her mind when dealing with our own guests and clients. She says that just avoiding those situations dramatically improves interaction, and ‘reverse engineering’ them “helps us set performance standards we can be proud of.”
Leah – Customer Service Executive
Leah joined us with a very strong background in customer service, and a real desire to make a difference, having trained and qualified for an Extended Diploma in Health and Social Care.
She is naturally helpful and cheerful, and is at her best when she has ensured the people she deals with remain comfortable and happy with the service they receive.
Leah is a great team worker and is always prepared to go the extra mile to support colleagues and guests. She prides herself on having great listening skills and is an excellent communicator.
Her primary function is to help vacation rental guests join our customer base with the minimum of fuss, and as little friction as possible during the process.
General customer service issues are handled by Leah. She liaises with local staff for viewings, welcomes new guests, coordinates rental operations, and organises departure processes when guests leave us to return home.
Do you have any questions?
Get in touch today an informal discussion, commitment free!